Hexham Computer Shop | Home Support
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Home Support

In Store

Thousands of PCs are repaired in our workshop each year by our experienced team of IT professionals. We can find solutions to your computer problems and are seldom beaten on results or price.

We aim to turn around a repair within a week however repairs are often completed within 1 day. If you need your computer back to you quickly you can either use our next day guarantee, queue jump service or arrange to book a repair slot to guarantee the item being looked at within an agreed timescale. We have a minimum charge of £20 per item which can be waived at our discretion

At Home

We also offer call-outs by our experienced technicians at your home address. The majority of problems can be fixed on-site by one of our technicians. Occasionally we do recommend that we bring the repair back to the shop where we can perform hardware tests that can only be carried out in our workshop.

On-site visits vary in price depending on location, our call-out fee includes the first hour’s work which for the majority of jobs is all you need – please contact us for further details..

What Our Clients Think

  • The Computer Shop is a friendly and approachable shop that is happy to help all customers with any questions no matter how simple or difficult they may be. I found the experience so good that I have not been anywhere else for any computer questions, repairs, or updates. I would recommend The Computer Shop to everyone.

    - Sam Herbertson

  • For the timid or elderly computer user Marc is sent from heaven. He sources exactly the right equipment for an individual’s needs and requirements. Their genius lies in making the complicated seem simple for even the most computer-challenged client. Despite serious sight problems, I am once again in love with my computer. Nothing is too much trouble. They go the extra mile every time.

    - Muriel. Hexham

  • When I moved here to the Tyne Valley from the big city I knew I could never hope to find the same range of shops and services as I did there. I was wrong. I actually find it's far better. I am the world's biggest technophobe and the Hexham Computer Shop has been a godsend. From photocopying a single sheet to helping unravel the mysteries of my laptop, Pete and his team have been the personification of patience and professionalism - with prices far removed from those in the big city. I know I'm not alone. Whenever I'm in the shop there are customers of all ages and technical levels needing help too. Some bring in the latest computer - others have machines dating back to Roman times. All are treated with respect. And there's free parking right outside the door - what's not to love! Long may it continue to thrive.

    - Marita Berndt

  • The Computer Shop has been helping us out for several years, and we have always found them helpful, friendly and efficient. E3 Ecology

    - E3 Ecology

  • We have used The Computer Shop for the last few years and find them reliable, competitive and LOCAL. The staff are very helpful and if your not computer literate “Mark” is excellent at explaining things in PLAIN ENGLISH. I would have no hesitation in recommending them to business or private individuals.

    - Burncliffe Electrical

  • We have used The Computer Shop for many years for our business computer system. Being a local firm they are always on hand when problems arise and in most circumstances are able to pop down to the office the same day to fix any issues. As we have grown to know the staff and now current owners at The Computer Shop we 100% trust them with our computers on and off site and can highly recommend them to anyone

    - Gibson & Co Solicitors

  • I rely totally on my pc and Internet access on a daily basis for work and personal use and have always dreaded having any crashes, baffling minor problems or needing to phone an Internet service provider for lengthy and usually useless ‘support’. For a number of years now, I have contacted Marc straight away with any problem and always get a prompt, efficient and cost-effective service, either remotely or with a visit if necessary. The friendly service includes never once making me feel as useless as I am when it comes to computers! And I’ve been thanked by a number of businesses and individuals for recommending Marc and The Computer Shop to them.

    - JOAN GRANT

  • As a quality local Care provider, using cutting edge technology in all areas of our business operations, Tynedale Care needs to be able to call upon the best possible local IT support and service. For that, we look no further than Hexham Computer Services. Always knowledgeable, helpful and supportive, we would have no hesitation in recommending the expertise of HCS - to both private individuals and to businesses with more complex network, software and hardware requirements

    - Tynedale Care

  • Best thing I`ve done in years, switching to computer shop.

    - Gordon Knoph

  • The Computer Shop in Hexham has been looking after our computers for 6 years and we have received excellent service. As a small business we require speedy attention and solid technical support, and the staff at The Computer Shop understand and deliver this. Well done and all the best for the future

    - David Blakemore

  • Communication is key and I can honestly say that Marc is the first technically excellent computer guy who has been able to explain complex IT information in plain english and terms that I understand, now that on its own is worth its weight in gold! Many thanks guys for supporting us now and in the future!

    - Hexham Dental Clinic

  • Marc at The Computer Shop has been supporting Crawford Higgins Associates Ltd with their I.T. for nearly 14 years. The support has been prompt, reliable and friendly with complete professionalism. The Computer Shop has been to us a one stop shop for all of our I.T. requirements.

    - Crawford Higgins Associates